How can we help?

Rollease Acmeda doesn’t make complete window shades; we make and distribute window shade component parts which are purchased by companies that make shades.  You are likely contacting Rollease Acmeda because you saw our name on one of the parts in your shade (the clutch).  If you wish to purchase a new shade, please contact a window covering retailer in your area.

Please contact the dealer who made your shade. If you are not the original homeowner and don't know who made the shade, search your local network for "window shade replacement", "window shade repair" or "window shade installation."

Customer should contact their Rollease Acmeda Customer Service Representative (203-964-1573) or email sales@rolleaseacmeda.com so that we can issue a RGA (Return Goods Authorization) and provide further instructions and assistance with return shipping logistics.

• You have 60 days from the date of invoice to notify Rollease Acmeda Customer Service of any potential returns. Returns reported after 60 days are solely at our discretion. Once approved, you will be provided with a Return Goods Authorization (RGA) number. The return must be shipped back to us within 21 days.
• If the return is due to a mistake or quality issue on our part, no restocking fee will be charged; otherwise our normal restock for returns is 15%. For fabric returns, we will only accept returns for cut fabric if greater than 12 LY and we will apply a 25% restock fee on returns of cut yardage.
• If the return is due to a mistake or quality issue on our part, Rollease Acmeda will provide return shipping labels (for smaller returns) or return bills of lading (for larger returns). These will be sent to you via email from our shipping department. Simply print the label(s) received with your RGA (Return Goods Authorization) and attach it to the package to be returned. All products must be in original boxes with Return Goods Authorization number marked on the boxes.
• For material that needs to be sent back by common carrier truck, you will have the option to schedule the pick-up when you are ready, or Rollease Acmeda will schedule it for you as noted above.
• When your return is received, it will be processed within 3 business days under normal circumstances.
• Any credit due on the return will be expedited through our financial department. The credit will be applied to your account and a credit memo will be mailed to you.

Can I order components in colors other than those shown in the catalog?

Yes – please contact your Regional Sales Manager to discuss your request for custom colors and we will provide information on minimum order quantities and lead times.

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